FAQ
Orders
Can I cancel my order?
Yes, you can cancel your order given that it hasn't been processed or shipped yet. It's important to check the company's cancellation policy or reach out to their customer service as soon as possible to initiate the cancellation process.
The shipping address on my order is incorrect! Can I change it?
Absolutely! If your order hasn't been shipped yet, there's a chance to update the shipping address. Contact the company's customer service immediately, providing your order details and the correct shipping address. They'll assist you in making the necessary changes to ensure your package is delivered to the right location.
How do I modify the items in my order?
If your order hasn't been processed or shipped, you may have the option to modify the items. Contact the company's customer service promptly with your order details and the specific changes you'd like to make. They'll guide you through the process and help update your order accordingly.
Shipping
Does Simwillz offer free US shipping?
Simwillz did offer free shipping within the United States on orders above 75$. However, policies regarding shipping, including free shipping offers, can change over time. I recommend checking their website or contacting.
The shipping address on my order is incorrect! Can I change it?
If the address information provided is incorrect or incorrectly entered at the time of purchase.
When will my order ship?
To find out the shipping details for your order, including the estimated shipping date, you'll need to refer to the confirmation email you received after placing the order.
Returns & Exchanges
What are your return and exchange policies?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@simwillzfashion.comPlease note that returns will need to be sent to the following address: 6804 NE 79TH CT 557701, PORTLAND OR 97218
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question atinfo@simwillzfashion.com.
ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Can I return items to one of your retail locations?
To determine if a company, such as Simwillz, accepts in-store returns for online purchases, it's best to check their official website or contact their customer service. They can provide specific details about their return process, including whether you can return items to their retail locations.
Can I still return an item if it's been washed?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.